Arlo|Smart Home Security|Wireless HD Security Cameras
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arlo baby won't connect

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colemanx4
Aspirant
Aspirant

Arlo baby was connected to wifi. Came home one day and one of them had disconnected. Now will not connect back to wifi. Get far enough that its waiting on the camera and then says unexpected error try again. Have tried on 2 different phones, iPad, and hard reset. Any help?

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ShayneS
Arlo Moderator
Arlo Moderator

Have you tried resetting then onboarding over a web browser? 

colemanx4
Aspirant
Aspirant
I tried this process, and it still would not work.
ShayneS
Arlo Moderator
Arlo Moderator

Have you tired connecting to a different router or wireless band 2.4 or 5GHz?

colemanx4
Aspirant
Aspirant
This did not work.
colemanx4
Aspirant
Aspirant

I bought a new router with 2.4 and 5 ghz and it still did not work. and for reference when I changed the wifi the other Arlo Baby did set up on the network again. is there any other way to reset these other than the button for 10 seconds? or can we send this in to get fixed?

ShayneS
Arlo Moderator
Arlo Moderator

Can you provide me with the last 2 digits of your serial number on the affected camera?

 

Thanks 

colemanx4
Aspirant
Aspirant
64
ShayneS
Arlo Moderator
Arlo Moderator

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43123805

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