Support with Pixelation / Disrupted Video Service

[Moonman327]

Hello Arlo support team,

I have been trying to figure out how to contact an actual person for support with my Arlo baby monitor. Recently it has started to get very pixel-y along with random digital lines that run down and through the live stream blocking our view of our baby.

I can record some footage to share but have absolutely no way of sending it to a service rep.  Any thoughts? This was a gift from a baby shower and we've only been using it for 5 months. Please let me know how to discuss with a live agent! When following the instructions to get call-level support, it says there are no devices associated with my account - which then in turn doesn't let me open a security subscription...

Thanks,

Beth

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

[StephenB]

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@Moonman327 wrote:

When following the instructions to get call-level support, it says there are no devices associated with my account - which then in turn doesn't let me open a security subscription...

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Is this the primary account?  Or a friend account?

[Moonman327]

This is the primary account. And we've restarted the device and the issues still remain