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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I've seen multiple posts about the same issue I'm having, so I'm hoping Arlo has a fix...
My Arlo Baby is stuck on a solid Amber Light. I've tried doing all of the advice I've seen on these posts: turn off battery for 30 seconds, turn back on and replug in, hold reset button for 10 seconds, but it's not working. I've held that darn reset button for a full minute with no blinking happening.
You should only need to hold the reset button for 10 seconds to ensure the factory reset is complete on your Arlo Baby. If that still doesn't work, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
I talked to your support people 2 days ago and was supposed to get an email with directs for how to get a replacement Arlo Baby, but I've yet to receive the email. My case number is 41694815. Can someone look into this?
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.