Push Notification Not Working on 2nd Phone

[AraL]

When changing the Monitor Mode or creating a custom one, if you choose Do Nothing instead of Record Video or Take Snapshot, only the Admin/primary account will get push notifications. Anyone else that has been granted access will no longer be alerted when there is movement or noise.

My wife and I do not want videos or pictures taken since the camera is in our bedroom overlooking the crib, but only one of us will get alerts now.

Please fix this.

[JessicaP]

Hey @AraL,

Have you tried removing the grant access and add them back on to see if the push notifications work on the second phone? 

[AraL]

Yes. Didn't work. The issue is not with permissions as I can reproduce it on either phone with the secondary account as detailed above.

As long as the video/photo capture is enabled, it will send push alerts to the second account.

If you disable capture, then only the primary account gets alerted.

I'm guessing it's a coding event for the secondary account that only triggers after a capture.

[JessicaP]

We were not able to replicate the issue after testing this out and successfully receive a push notification on the "grant access" account. For the granted access account, try with a different email address and see if that can help. Otherwise, I would suggest contacting our Arlo Support Team so they can look into this further. 

[AraL]

Did you specifically test it with the Do Nothing setting using phone number push?

Not email notifications as you stated in your test method....

I can reproduce it 100% every time.

It can't be an issue with the phone on our end as it receives "pushes to phone" perfectly fine as long as photo or video capture is enabled.

[JessicaP]

This was tested through a phone number push (not email notification). Contact our Arlo Support Team so they can see what problems you might be having with your push notifications not working.

[Grewhorio]

Same problem here. Bump

[ROfu]

Bump - same issue and don’t get me started on Echo Show issues.