Night vision not working

[kungFuPanda]

Night vision mode is not working.

Baby room
1.8.0.25_12698 Firmware version
ABC1000r6 Hardware

[TomMac]

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-turn-my-camera-s-night-vision-on-and-o...

check and make sure the IR illuminators are on

[JamesC]

kungFuPanda,

The Arlo Baby IR LED is very difficult to see, which may appear at first to not be working. Test a live stream at night to see if Night Vision is working.

JamesC

[kungFuPanda]

Thank you, James.

Had a dim night light in one corner of the camera's point of view and appeared to have thrown off the sensors.

[kungFuPanda]

Spoke too early. Just heard the IR sensors turn off. No change in room lighting. Switched night vision on and off. No remedy.

[Hula_Rock]

I'd open a case with Netgear so you have a record. take screenshots of IR "off" and IR "on" in the darkest room, closet etc.  The difference should be night at day....

[ChicagoOutfit]

Night #2 without night vision working. What is the issue? It has not worked since I received it. All there is is a pitch-black screen.

Also, in terms of setting motion zones up, it will not update to where I eventually moved the Arlo Baby. It has kept the same screen grab from when I first turned the Arlo Baby on. Why is this?

[JamesC]

ChicagoOutfit,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[tunguyen · Accepted solution]

Hi @kungFuPanda,

A new firmware version 1.8.0.27_12874 was released last night (May 21) and should address the night vision issue you are experiencing. The firmware should have already been uploaded onto your camera. Have you had a chance to use the camera today? If yes, are you still seeing the issue?

Thanks,

Tu

[dc2]

You guys can't even get an update out right? Mine is saying no update available. Still says 1.8.025. 

[JamesC]

dc2,

Consider restarting the camera. Log in to your Arlo account and navigate to Settings > My Devices > select Arlo Baby > Device Settings > Restart. Allow the camera to come back online and try again. Are you still seeing the same behavior?

JamesC

[kungFuPanda]

Sorry for the delay. I have noticed the night vision to be working better. I've also noticed that the placement of the camera and a white crib confuse the sensors into thinking it's brighter in the room than it actually is.

Will be able to test this more when I get in from work.