HomeKit old Arlo Baby

[Carcept]

I will buy the original Arlo Baby that’s now in stores. Is this one in the future also supported for HomeKit?

[JamesC]

Carcept,

Yes, there will be a firmware release for all Arlo Baby cameras allowing for homekit support.

JamesC

[tkg61]

Is there a release date for this update?

[JamesC]

tkg61,

This firmware should be available soon. I will post an update when I have more information.

JamesC

[kghost78]

Any plans to extend this to the other Arlo products?

[JamesC]

kghost78,

If you would like to see this feature add to other Arlo products in the future, consider voicing your support and add kudos to the following thread in the Arlo Idea Exchange: Apple Home Kit

JamesC

[Robbenisland]

Any news on when Homekit becomes available? I bought the Arlo Baby due to Homekit and switched over from the Nokia camera. 

[Vodder]

James - any news on this firmware update? Are we talking days, weeks, months? I bought the Arlo Baby last night having read multiple websites saying HomeKit support was available NOW. But looking at your website saying the new model is "coming soon" and comments in the forums saying the same, am I right in thinking that both the new model and the firmware is in fact not available?

This thing will be going back to Amazon on the weekend unforuntately as I'm in no rush to buy it if it does not have HomeKit integration (plus it would appear I can pick it up £130(!!) cheaper next time I'm in the US).

If the firmware is imminent though I will be more than happy to hang with it as first impressions are pretty good. Hopefully you can delievr some good news! Thanks

[sagesofrpg]

Hello there! I am also interested in support for Homekit and an ETA of release. Please keep us all up to date on this.

[JamesC]

I've requested an update on this release. I will post again when I have more information.

JamesC

[sagesofrpg]

@JamesC thank you. I reached out to phone support and was escalated to a supervisor. They confirmed no support for smarthings, IFTTT, and Homekit at this time for Arlo baby. They suggested that it would be coming in a firmware update. They also added my name to a list for "field testing" firmware.

[tkg61]

Got an update today from the App Store for HomeKit being added to Arlo baby! Finally!!

[JamesC · Accepted solution]

The Arlo Baby firmware supporting Homekit is now available. Check the firmware on your Arlo baby to make sure it is on the latest version: Firmware Release Notes and be sure to download the latest version of the Arlo iOS mobile app from the app store.

JamesC

[Vodder]

Awesome!!! Thanks both for the update. And to think I was going to return it tomorrow when I’m back home... happy I don’t have to! Happy days 🙂

[Baden]

My arlo baby's firmware needs to be updated and it is failing every time. I have tried restarting and reinstalling the arlo baby but now it won't even do that. It is not a Wi-Fi issue as all my other devices are working fine. Since the firmware update (which isn't uploading) has been offered I do not have a baby monitor. I'm not happy about paying good money for something that doesn't work nor has a monitor (over a year since advertised). What are hounding about the firmware issue?

[Baden]

I have been unable to reinstall/add device since the firmware has been released. The advice I was given was to reinstall the camera. I now do not have a baby monitor. This needs to be fixed immediately.

[JamesC]

Baden,

If you have removed the device from your account, you'll need to click "Add Device" on the main screen and select "Arlo Baby". Follow the on-screen instructions to add the camera back to the account.

The firmware should automatically install. After adding the device back to your account, are you still experiencing an issue with the firmware update?

JamesC

[Vodder]

All is working my end, updated app all good, setup Homekit and everything worked first time. Firmware was already at latest version too 🙂

[Vodder]

If it did update the firmware as part of the app upgrade, it didn't tell me

[Baden]

I have tried that and it is not even connecting to my Wi-Fi. Nothing but issues since the upgrade. I have restarted the device. Removed device and now I can't reinstall/add device.

[Baden]

James here is the issue. My Wi-Fi is working fine. I have laptops, phones, tv and 2 arlo cameras working just fine off it. The only thing that isn't working is the arlo baby. I can only pit this down to the firmware update. We have now not had a monitor for 9hrs. I have tried all your solutions on several occasions, including resetting the camera. Nothing is working. Please do not respond with the same answer as you have been.

[JamesC]

Baden,

I've only made one response so far. This is a public thread so you may have seen other users responding as well.

You indicated that you attempted to reinstall the Arlo Baby. If by reinstall you mean you removed the device from your account, you may need to perform a manual factory reset and then add the device back to your account as I described in my original post. When doing so, be sure the device you're using to add the Arlo Baby is connected to the same network as the camera.

If you're still experiencing an issue, please send me a private message and I will assist in getting you in contact with Arlo Support.

JamesC

[Baden]

Hi James. My arlo baby still has not worked since update. I have once again tried your solution to no avail. It just will not connect to the Wi-Fi. This is becoming a real issue.

[JamesC]

Baden,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC