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Device not connecting to Arlo - no monitoring capabilities

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  • ‎2020-09-03 03:09 AM
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Ajhendri
Aspirant
Aspirant
‎2020-09-03 03:09 AM
My wife and I use the app (on apple devices) to monitor our daughter. All has been fine for almost a year, but in the past week I have been unable to connect regularly and now neither of us can connect.

No sound or video, app gives the eternal whee of death while says ‘connecting...’

What should we do to resolve this issue?
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-09-04 10:55 AM

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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