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For the past 2 days I've had a black screen when trying to view my baby monitor (Android app). We tried turning the camera off and on again, uninstalling and reinstalling the app, restarting the phones, no dice (tried on 2 different phones even). I can still see Environment settings and control the sound, but can't see anything, which defeats the purpose of a baby monitor... Any ideas?
EDIT: just tried on desktop app, also black scren!
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Troubleshooting
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Hey Maz00,
When you said you tried turning your Baby camera off and on, does that mean you power cycled? Try the following to see if this helps:
- Unplug the USB cable from your Arlo Baby camera.
- Rotate the foot plate and remove the Arlo Baby character’s feet.
- Slide the battery switch on the bottom of Arlo Baby to off.
- The battery is turned off when no green is visible near the battery switch.
- Wait ten seconds, then slide the battery switch to on.
- Your Arlo Baby camera restarts.
- Replace the foot plate and rotate until it clicks into place.
- Plug the USB cable back in.
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Hi Melemaclean,
What phone device are you using? Have you tried reinstalling the Arlo app and/or rebooting your phone device? Is this also happening on WiFi and/or cellular data?
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I've done all the steps described above and it did not resolve my issues.
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I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
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810