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This issue should be resolved with the latest Android update v 3.6.8
This update is in a phased release, so please keep an eye out for the update to be available in the play store.
I've reinstalled the app and checked app permissions, it does have permission to keep tablet awake, so it should not be doing this. Prior to the update this was not an issue.
Same here. I believe this was broken in the Arlo Android app version 3.6.3_28450 update. Downgrading to version 3.6.1_28445 of the app fixed it for me.
- uninstall the current app
- Disable updates until it's fixed.
I have an issue with the current update I did on the app yesterday.
I have a Samsung s20+ (Android version 12).
Prior to the update my phone would stay awake all night displaying video and sound and both phone and baby monitor are plugged in.
Since the app, my phone keeps going to sleep. Have checked all settings on my phone.
Any help would be great.
Hi, Thanks for the feedback
Do you mind providing steps to replicate? Are you just pressing the play button > Line streaming > Leaving you phone/tablet open and the live stream cuts off or the device goes to it's lick screen?
How long does it take before the live stream to cut off and go to the device's Lock Screen (Ex:15,30 sec)?
For me: open app> arlo baby connects to live feed automatically> tap full screen> works fine until >disappears when device screen times out (whatever it is set to). It always stayed open on Arlo baby previously for me and the screen timeout was overidden in fullscreen. Thanks