Arlo baby not alerting when baby crying

[Ameliamochan]

I have been using this monitor for about 6 months now and Never had any real problem other than it taking a while to load sometimes however the last couple of weeks it seems to turn its self off at night and will not alert me when my baby cries or makes a noise. It almost turns itself off. Then in the morning when I am getting him ready it alerts me that there is audio and when I put him to bed it alerts me. It only doesn’t work when j need it to work.

I have tried resetting it, disconnecting it, updating the app and my phone. Changing the settings and nothing seems to work.

I would like some support ASAP please as I keep waking up to find my baby has been crying For I don’t know how long.

[ShayneS]

HI @Ameliamochan

  Please contact the Support Team to further investigate this issue with your baby camera. You will find several options for contacting support in the provided link. Arlo Tech Support