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Arlo baby hanging and generating unwanted sound

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  • 8 Replies
  • 3676 Views
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  • 3 In Conversation
sanaM
Aspirant
Aspirant

Hi All,

 

Our Arlo baby started making a weird sound and we tried our best but it never stopped till the battery died. We tried doing the hard-rest but everything was in vain. Netgear isn't replying via twitter, so I'm posting this query in case someone can help me identify the problem. The worst case scenario can be when Arlo-baby is installed on the crib and there is no way the sound can be stopped using Mobile APP and hard-rest.

Model: arlo.netgear.com | Web Site/App
sanaM
Aspirant
Aspirant

Model: arlo.netgear.com | Web Site/App
TomMac
Guru Guru
Guru

Anytime something weird happens, after unplugging you can turn the battery off...( under feet base there is a switch )

Leave it off for a while and then attempt a RESET ( on side small hole , holding in with paperclip for 10 secs )

 

 

As a PS support contact is here; https://www.arlo.com/en-us/support/contact.aspx

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Morse is faster than texting!
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sanaM
Aspirant
Aspirant

So, this is a known problem?

Model: arlo.netgear.com | Web Site/App
TomMac
Guru Guru
Guru

your the first one I know of to report this....

just advising you the battery must be turn off if you want it to stop ( or run till the battery wears out )

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Morse is faster than texting!
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sanaM
Aspirant
Aspirant

Thanks, TomMac.

 

I have posted a video also in the first reply to support my point. But thanks for the pointers.

Model: arlo.netgear.com | Web Site/App
JamesC
Community Manager
Community Manager

sanaM,

 

Thank you for the video description of the issue. Are you still experiencing this issue after powering the camera down and plugging in back in? Please let us know.

 

JamesC

sanaM
Aspirant
Aspirant

Yes, James.

 

I think the unit is defective and we have already passed 15 days return policy from Best Buy :(. 

 

We bought ORBI and it is exceptional and that's why we left all other products and went for Arlo Baby and now this is acting up.

Model: arlo.netgear.com | Web Site/App
JamesC
Community Manager
Community Manager

sanaM,

 

I am sorry to hear you are still experiencing this issue. We have not had any other reports of this issue but would like to investigate this further. I have opened and escalated a support case for this issue. An agent will reach out to you via email shortly to help resolve the issue.

 

JamesC

Discussion stats
  • 8 Replies
  • 3677 Views
  • 0 Likes
  • 3 In Conversation