Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Baby solid orange Led will not connect

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acrayne
Aspirant
Aspirant

On our Arlo Baby ABC1000, the Orange LED light came on and the camera will not connect/register through the app.  

I have done many variations of the following - unplug USB power, turn off the switch under the feet, pushed the reset button, pushed the sync button - the orange LED continues to stay solid and the camera will not connect.

Model: ABC1000 | Arlo Baby
ShayneS
Arlo Moderator
Arlo Moderator

Hi @acrayne'

 

When you pressed the reset button, did you hold it for 10 seconds? I have provided an article here.  How do I reset Arlo Baby to factory default settings?

 

If this does not help, please contact Customer Support 

acrayne
Aspirant
Aspirant

Yes, I depressed and held it for 10 sec.  I have followed the instructions in the linked article and still no.

Model: ABC1000 | Arlo Baby
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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