Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Baby setup

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Mcanastro
Aspirant
Aspirant

Hello, 

I am unable to setup the camera throw iPhone or laptop. The camera read the  QR code, bur afterwards none of the iPhones neither the laptop was able to find the camera. Any idea to solve?

 I saw another post that the 5G connection might be na issue, but I only have one type of connection (standard, I believe).

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Mcanastro

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Mcanastro
Aspirant
Aspirant

Live chat doesn´t seem to work and the phone number doesn´t even ring...

 

ShayneS
Arlo Moderator
Arlo Moderator

@Mcanastro 

 

Have you tried to perform a factory reset with the camera?

Mcanastro
Aspirant
Aspirant

Yes I did (button below sync button right?). Didn´t work either.

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Discussion stats
  • 5 Replies
  • 562 Views
  • 0 Likes
  • 2 In Conversation