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Arlo Baby on Same Network?

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Danot7
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Star

My brand new $399 AUD Arlo Baby is painfully slow. 

It is connected to the same WiFi as my iPhone, yet the home icon does not show.

It actually seems to work better if I turn the WiFi on my phone OFF... 

 

TomMac
Guru Guru
Guru

I would do a reset of the Baby and resync it again.

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Morse is faster than texting!
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Danot7
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Star
I've had 4 goes at it.
Could it be a setting with the router?
TomMac
Guru Guru
Guru

Not the router, but a good possibility if your data thru-put is low... these cams can peak at >1.5Mbs.

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Morse is faster than texting!
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Danot7
Star
Star
How do i change it? It'll have to return it I think.
TomMac
Guru Guru
Guru

run a speed test.... http://www.speedtest.net/

 

it will tell you how fast your data is

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Morse is faster than texting!
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Danot7
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Ping: 20ms
Download: 17.44mbps
Upload: 1..25mbps
Streak2
Master Master
Master

If things on your phone work better with wifi off ie. using data only, then there is a problem with your wifi at the location where you are trying to use it. This would have nothig to do with the Arlo baby. Have you tried doing a speedtest by plugging a computer directly into your router using an ethernet cable?

 

What is the wifi signal strength in the room and the same position where the camera is located. Hold your phone nearby and redo the speedtest.

 

I assume you're doing the reset correctly?

https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

Danot7
Star
Star
Speed test was in the same spot as camera...
Yes reset correctly.
Streak2
Master Master
Master

And what's the speedtest result when a computer is plugged directly into your internet router?

JamesC
Community Manager
Community Manager

A new Arlo Baby firmware was just released. Make sure your Arlo Baby is up to date on the latest firmware and test again to see if you are still experiencing the same behavior.

 

Release Notes – Arlo Baby 1.8.0.31_13810 – 9th August 2017

 

JamesC

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  • 4 In Conversation