Arlo Baby connects to router and has solid blue light. Not detecting. Rebuilt network.

[dkingry]

Arlo baby can connects to router and has solid blue light. Arlo app and my.arlo.com can't find any arlo devices. although I can see mac address on my router. I've completely rebuilt my network and tried again but to no avail. Please help

[JessicaP]

Hi dkingry,

If you're having problems where your Arlo Baby is not detecting on the Arlo app on your phone device or the web client on your computer, you might need to factory reset your Arlo Baby. Read here to learn how to do a factory reset: How do I reset Arlo Baby to factory default settings?