Like others, our Arlo Baby is constantly showing an Amber light and emitting a faint buzz when you put your ear up to it.
We have tried everything, power cycles, running the battery down etc all to no avail.
I have been in touch with support who told me to do everything that I had already done - they then admitted that it seems to be a hardware fault but offered me no solution other than apologies that I'd have to potentially cough up another $300 for a new camera.
I would love to know if anyone has had any positive news or solutions to this (what seems to be) common issue.
I have two of them and they are working fine.
Have you tried a full reset and re-install?
The little reset hole is under the rubber next to the sync button.
It seems that a lot of people have just been given the standard reply of ‘try a hard reset’ and then a general ‘oh well’ once informed that this has been attempted.
For a $300 monitor I would have thought that they would have perhaps cared more.
I’ve got the same problem. Solid amber light. I’ve tried everything possible.
Was there any positive solution or do I also need to come to terms this is a hardware problem??
Absolutely! If they even read the posts they'd see that we've tried everything. I'm sick of companies giving these generic responses. By their own admission it's a hardware fault, in that case they should be doing something about it.
A year or so ago there was a huge issue with the cameras not connecting to any network and we had to wait and wait for any meaningful response from Arlo. I should have jumped ship but thought - why should I? - if I've spent $300 on a product.
Come on Arlo, stop reading off the pre-approved forum script that you've been given and do something for your customers.