Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Baby Off-line

Reply
Discussion stats
  • 2 Replies
  • 341 Views
  • 0 Likes
  • 3 In Conversation
leocalmon
Aspirant
Aspirant

the arlo baby camera went offline. I've tried the power cycle and hard reset and nothing changes. It’s just turning on the orange light and then turning it off.

how to proceed?

Model: ABC1000 | Arlo Baby
2 REPLIES 2
ShayneS
Arlo Moderator
Arlo Moderator

HI @leocalmon

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

pakamitch
Tutor
Tutor

I have had this issue constantly over the past year and a half.  Best advice I can give it to just keep going through the process of deleting the device from the app and installing it, until it works again.  HOWEVER, I now am experiencing that it will not discover my device. 

 

Support is going to just run you through this same process over and over of factory reset and power cycle.  All they did for me is tell me its defective and you are out of warranty sorry.  As a consolation they gave me a 30% discount to buy another one.    

 

good luck.

Discussion stats
  • 2 Replies
  • 342 Views
  • 0 Likes
  • 3 In Conversation