Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Baby Has Completely Unreliable Connection

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DJ-414
Aspirant
Aspirant

Arlo Baby, Firmware 1.10.0.0_923_488774b.

 

Device is literally one room over from a Netgear R6330 wireless router, almost line-of-sight. App CONSTANTLY reports the device as "Connecting..." but doesn't actually show a video stream (even though notification are coming through).

 

Resyncing and restarting has little to no effect, and that only temporarily.

 

This is criminally bad performance for a device being marketed as a "Baby Monitor."

Model: ABC1000 | Arlo Baby
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ShayneS
Arlo Moderator
Arlo Moderator

When did this issue first occur? Does the same issue happen over the web portal?

DJ-414
Aspirant
Aspirant

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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