Apple Watch Homekit & Arlo Baby Timeout
I have the Arlo baby and the homekit implementation should work across all iOS devices. It works on my Apple TV and iPhone but on Apple Watch, it timesout and I just see a spinning wheel.
On my apple watch the Arlo baby never displays video and stays on "connecting" (although the HomeKit snapshot works fine on WATCH) which indicates that the Homekit implementation is not done correctly. This is with a new Arlo Baby, with both iOS 11/12 and a solid Wireless 2.4G connection. Is there any visibility to this issue with Arlo?
We are aware of an issue that causes streaming to time out or not connect when using the Apple Watch. We are working closely with Apple toward a resolution. We do not have an eta at this time but will provide an update as soon as we know more.
Same issue, there has been a firmware update few days ago stating "homekit fixes".
But it still does not work.
Any update about that issue?
I basicall ybought my watch for this...
Thanks also for the lullabies functionality fixed.
But what about stream to Apple Watch?
It still does not work 3 month after tou said you were investigating.
Your product clearly state it works on Apple Watch but it doesn’t.
Please do something.
as always, arlo employees and managers are innefficient, not communicating and provide poor support and service.
Still the same issue since more than 3 months when it should be a straight forward fix.
do your job or find teh right vendor to do it but the customer who paid high price for that piece of junk should not suffer from your mistakes.
Once again, this is a security product for baby, not a gadget or toy and you should take high responsibility for this.
Never again I will trust Netgear.
I am another customer unsatisfied like thousand other...
@ShayneS Have spent hours with technical support on a bigger issue and haven't heard anything back despite being told I would a few days ago, so don't feel like going through all of that again. It's obvious there's an issue from this forum thread, surely it would save a lot of time if a staff member here (you?) reports this to the support team? Surely that would save a lot of time for everyone?
Also not as important Nightlight color changing in apple HomeKit changes the color to white on the camera Nightlight. So the HomeKit integration is lacking!
Seems that when features are added to the arlo app, HomeKit compatibly suffers. Can we please do something to fix HomeKit compatibility? It’s the reason I bought HomeKit cameras to begin with.
@ReaXion I can actually help you with the nightlight – turn it down to 50% and you can use the colours. Bit odd but it works pretty well, probably the only feature of the camera that does its job well
Stick your iPhone in Airplane mode. (This will probably put your Apple Watch into airplane mode, so turn airplane mode off on the watch only from the watch control centre.)
Now access HomeKit on your watch and you will be able to view the camera (live).
This sort of crosses over into the topic that we were discussing on the other thread about maxStreams in HAP. HomeKit Accessory Protocol potentially see’s the iPhone and Apple Watch as 2 simultaneous streams (as they are tethered?), whilst “maxStreams”: 1, has been applied in HAP via the Arlo app, only allowing 1 simultaneous stream.
The airplane mode trick above would seem to confirm my suspicions.
I opened a case on this in May 2018. MAY 2018! There has been no movement even though they are aware of it, and it seems like it should be a fairly simple fix. If it works when iPhone is in airplane mode, why can’t it be fixed?
You can read the while topic and see that we all did. I opened a case 1 year ago, an user above did in may 2018. We all contacted support. For my part support told me to....contact Apple!!!! Arlo is made by Apple??? Anyway, loosing all my hopes I did contact Apple support, which obviously told me to contact....your support. Which means we all bought a product that advertised to work with Apple Watch, and never did.