Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Alarm Email Delays

Since last update on the iPhone XS Max the emails for alarms are close to three hours late. Also the audio playback on the baby Arlo doesn’t have sound. It’s still another issue of product support and bench testing that Arlo engineers just love to do and are awesome at their jobs.......sorry that was not a good review for the tech support once again.
Model: VMB3000 | Arlo Base Station
Message 1 of 3
Arlo Moderator

Re: Alarm Email Delays

Hi @Tapout,

 

Have you tried using a different email to see if you are receiving the email notifications late? 

 

For the audio playback problem, have you tried to reinstall the app and see if that works? Check on the web client through your computer to see if the audio playback works or not.

Message 2 of 3
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Re: Alarm Email Delays

See here is the issue........You just did an update!!!!!

Now it’s broken again and for the iPhone XS Max you have had issues with your app which took thousands of emails to you guys just before you could fix it. Now that if you can remember was just after thanksgiving.

So go back to the app and double check some issues that you have now. I am not uninstalling and reinstalling again as just like an IT guy asks “have you tried turning it off and on again.....oh and call us back”

No fix it.
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio, VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE
Message 3 of 3