Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

Wife granted access but her phone doesn’t ring when doorbell is pressed

I gave my wife access our 2 ultra cameras, doorbell and door chime.

Set up her new user account and installed the app on her phone.

But when the doorbell is pressed still just my phone rings.

We are using iPhones with the latest iOS 12.4 and the most up to date Arlo iOS app.

Please help! What am I missing?

Thank you,
Message 1 of 2
Guru

Re: Wife granted access but her phone doesn’t ring when doorbell is pressed

Try rebooting the base and your wife's phone. Any luck?

Message 2 of 2