When pressing doorbell, it rings on tablet only but not on my phone

[dimdem]

Trying to install this doorbell has been extremely frustrating. I'd like to find a clear step by step guide, as opposed to the Quick Start guide's merely telling me to "use the app." When I try to "use the app" it tells me that the device is not found. On the other hand, when I press the doorbell, it rings on my wife's tablet. Neither of us has done anything to install the doorbell on her tablet; it just happened by itself. My questions include:

1. When I'm trying to add the doorbell to my phone, say, do I need to be right next to the hub?

2. At what point if any do I press the sync button on the hub.

3. At what point if any do I press the sync button inside the doorbell? For how long?

[jguerdat]

Apparently your wife already set the doorbell up. Since it's already working, you can't add it - it's already added. Instead, the primary user (the one who set it up) needs to use Settings, Grant Access to the doorbell to your account.

[dimdem]

This helped, thanks. There wasn't anything that my wife had done to set the doorbell up, but her account is primary. After going in on her tablet I was able to grant myself access, and now I see the doorbell in my devices. However, calls from the doorbell still only go to her, not me. Any hep with this?

[jguerdat · Accepted solution]

My wife is getting calls even though the extra access privileges aren't toggled on. One thing is that the app should be set to not be optimized for the battery although I still find that the phone can't be asleep to get the call. Try again with the phone awake.

[dimdem]

I wasn't getting the calls before ever with the phone awake in my hand, but I set it to keep the Arlo app from going to sleep and it started working. So I guess that was the issue. The chime is installed and we are rolling. The only disappointment now is that you can't pair a wired cam to it. We have some wireless ones, but for the front door we use a wired one that lookings through a window next to the door. Oh well, you can't have everything. Thanks for the help.