Shared grant access for Audio Doorbell but now only mine will ring and not the grant access user?

[HLMcGee]

My partner set up the Arlo doorbell on his phone, then sent me an invitation to share access to it. At first, when someone rang the doorbell, we’d both get calls on our phones. Now, however, only mine will ring. Why? We haven’t changed anything, and the settings are the same on both our phones.

[jguerdat]

Try rebooting the phone and reinstalling the app.

[Christensen]

shared Users have limited access to the Ring devices and can't control settings.  Ring doorbells, Ring cameras, and Ring Alarm allow an unlimited number of  A Shared User cannot change system settings or account information but can  Guest User is only available for the Ring Alarm system and is the lowest level.