Arlo|Smart Home Security|Wireless HD Security Cameras

Random Chime Rings at night only awaken family

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Title pretty much says it all. Here’s the scenario, and we have an old Swann analog camera passive system to back this up. At precisely 3, 4, and 5 am not one second earlier or later the chime rings. There is no activity verified on the camera via the app. There is no activity recorded on the Swann DVR. The Alexa announcement that tells us when someone is at the door doesn’t announce. 

 

Why is this happening? We are exhausted from this every early morning. It excites the dog, the dog barks, wakes the young kids and they start to fuss. And the baby cries. It’s seems the simple solution is get rid of the chime. However that puts us back at square one — never knowing someone is at the door. Occasionally they knock but generally not. Packages are left and we have no idea they are there. I have had three thefts in the last month even with the doorbell. Neighbors with Ring have the same problem of stolen packages. There seems to be a cottage industry built around following deliveries and snatching the packages. If I were a thief I would just steal the truck but there you have it - these people are not too smart. Kidding aside, I set up the doorbell and chime to tell me when a person walks past the doorbell motion sensor. We don’t have a traditional bell, only a brass door knocker. Someone please save my sanity. 

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There is a silent mode on the doorbell, so you can turn off the sound at night.

 

Unfortunately that can't be scheduled right now (though folks here have asked for that).

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Turning off the chime is not an option since the setting in the iOS app has no effect on this random ringing. It has no effect at all. Plus this is a security device for us. I may as well return it because i bought it to tell me if there are intruders. Real ones. I’ve tried disabling it using the app by sliding the switch to the green off position in the app. This has no effect on the chime. Still chimes when there is motion. And chimes at 3,4 and 5 am. 

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A bit more info. I’m logged in to the web portal. I see right now that the Doorbell Setting is set with the green slider in the OFF (to the right) position. 

 

And I saw as I did this that the Base Station is set to DISARMED. I contacted spouse, he said he was sick of the noise and disarmed it. 

 

Im usually not one to yell in forums or on community boards but this is for emphasis. 

 

TURNING DOORBELL OFF and DISARMING BASE HAS NO EFFECT AT ALL. 

 

Just now, prior to re- arming system I went out through the front door. The chime still sounded. That’s with both settings off. The controls seem to have zero effect on the system. What’s worse, after trying to restart the base station, it will not restart. 

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Guru

If the doorbell is silenced, then ringing it wouldn't result in a chime.  However, if you are triggering the chime with the motion sensor built into the doorbell, it would.  Is that what you've done?

 

Also, is the doorbell the only device that is paired with the chime?  In other words have you set up rules (or a custom mode) that will trigger the chime when a camera detects motion?

 

Also, I find the Silent Mode a bit confusing - partly because of the placement for "Calls and Chimes are turned off" text, and partly because it's more natural for me to have a switch that turned the sound on.  If the control is gray, the chime is not silent.

 

 

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Mine does the same thing for about 3 weeks now, didn't do it before, any updates on how to fix this issue? 

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Since I first created this thread, the app on iOS has had several updates. One app problem I had was every time I tried to identify a package, the app would crash. That problem was noted by other users in the Arlo subreddit. It resolved. I think the app was having issues with the server and I’m not a coder and know nothing about APIs so this is entirely speculative. The problem with the bizarre chiming seems to have gone away, or it could be my exact settings. I have been using only the camera to detect motion. I have a camera aimed at the area where amazon likes to plop down boxes. They seem to be unable to use the doormat, which would require two additional steps. This dumping spot is directly under my doorbell. If I didn’t have the camera there, I’d use the motion detected by the doorbell but for now, it’s turned off. The random chimes have ceased. But, as I said above, the API on iOS app has changed. So I’m not sure if it has been resolved by updates or still exists. 

On another note I saw Arlo is giving a good discount for their new camera doorbell  if you trade in another model from any other manufacturer. But not their own. I’d replace my doorbell in a heartbeat if they’d extended this to Arlo doorbells as well. I honestly see this as a marketing gimmick, not as a way to fix some issues with the interaction between their products. On the other hand, moving my camera and buying a camera doorbell may be cheaper than buying a second camera. I’d really like to keep tabs on my packages and move the camera which watches the front door because it’s hung quite close to the ground in order to see the area. And a new doorbell may correct the errant and aberrant chiming. I’ll come back here and post a follow up if I make the change. 

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