Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Doorbell video

When answering the doorbell call on the mobile phone the video from the paired camera only shows a "gray screen". The camera itself is working in the arlo app. Any ideas?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 12
Aspirant

Re: Doorbell video

I’m also having the same issue. If I figure it out I will get back at you.
Message 2 of 12
Guru

Re: Doorbell video

Upon getting the call, the screen is gray. Answering the call should then produce a live video from the camera associated wit the doorbell. Do you have a camera paired with the doorbell?

Message 3 of 12
Aspirant

Re: Doorbell video

I do. I have an Arlo pro camera paired with my doorbell. I just tried it out, but no luck. Gray screen only.
Message 4 of 12
Aspirant

Re: Doorbell video

Ok, my wife has an android phone and she was able to get the video going. It might be an iPhone issue since it wouldn’t work on my iphone.
Message 5 of 12
Aspirant

Re: Doorbell video

I also have it paired but still just get the gray screen with the "spinning icon"  in the center as if its trying to get the video but is unable.

Message 6 of 12
Guru

Re: Doorbell video

For those having issues, what phone and OS?

Message 7 of 12
Highlighted
Aspirant

Re: Doorbell video

iPhone 7 and 7 plus using IOS 12.1
Message 8 of 12
Apprentice

Re: Doorbell video

I am having the same issue, on both my wife's and my phone.  We both have IPhone 6s with IOS 12

 

Today when coming in from the front yard I tried the doorbell.  My wife and I both got the call and the Arlo chime sounded, she answered and I was able to speak to her, but she had no video.  I later went back and was able to watch the exchange from the camera.   The video starts about 10 seconds before I push the doorbell as the camera started recording on motion. By the time she answered and came to the door it was about 45 seconds into the video.  She ends the call probably 15 seconds after that.   The video then records for close to another 2 minutes..

 

Message 9 of 12
Apprentice

Re: Doorbell video

I am actually using IOS 12.1. Can you edit a post in this forum, I could not find that option

Message 10 of 12
Apprentice

Re: Doorbell video

The postman delivered a package this morning and the doorbell worked great.  I had video as well as audio.  Tried several times yesterday and it never would work, not sure what changed.  

 

From the time he rang the doorbell until you hear me say something was 20 seconds.  Definitely acceptable..

Message 11 of 12
Aspirant

Re: Arlo Support Contact

I tried that too with no luck. Weve tried resetting to factory for all devices and then setting up, but still no video feed from doorbell ring. Camera tied to doorbell still has a gray screen..

Arlo knows, but it is taking a long time! Been dealing w this since early December.

Couldnt agree w you more about the “waiting for customer service.”.
Message 12 of 12