Doorbell - not calling iPhone since iOS 13
Same issue here - my iPhone XS Max and my wife’s iPhone X - both running iOS 13.1.2 and the newest app off the App Store.
Same as everyone else - will work like 1/10 times but otherwise the Chime goes off and no video call is placed to the phones.
I removed the doorbell and chime from my SmartHub and also for other purposes I fully reset my system over the weekend. After a full deep reset and add back of all devices it’s still doing the same thing - so it’s definitely not something addressed by the easy measures.
JamesC have you heard of this issue yet?
To be clear, the issue that I and most others are reporting, has nothing to do with turning off silent mode. Silent mode is off and yet I do not receive any calls to my phone.
I was the original poster of this issue, but it looks as if this issue is very prevalent.
I await feedback from Arlo staff with baited breath!
Not much hope in getting it fixed as just tried the support line and it comes up no one available.
Only had the product 5 weeks so looks like we have lost that money.
Wont be recommending them to anyone.
All of these feedback mean nothing to deaf ears and blind eyes.
where can we publish review publicly? can anyone recommend? can we do it on Google?
Arlo does not seem to give a toss unless more and more customers publish these issues publicly.
Extremely disappointing !
I have had the same problem for the last few days and have carried out all the same fixes and it does not work.
I agree with your sentiments.
I opened a case with Arlo and the stemmed to be unaware of the issue even though I mentioned there comments on about this issue on the community forum.
Poor form Arlo.
Unfortunately my arlo doorbell has stopped calling my phone and only sends a notification with no "to leave a voice message" etc.
I've tried resetting the base station, removing the doorbell, rsync.
This seems to be a common issue with random fixes differing between person.
Any help would be greatly appreciated.
It looks like Arlo have finally resolved the push notification issue with the Ultra cameras. But my Doorbell is still not calling my phone. This is an issue for both iOS and Android.
Interestingly my doorbell was working on a public beta version of IOS (13.2beta1) and stopped working on this version. Coincidentally the next day I upgraded my IPhone XR to an IPhone 11 which was running the normal IOS 13.1 and still did not work. I then upgraded my iPhone to the public beta iOS (13.2 beta2) and it still does not work.
I assume Arlo reads these posts (?) and the above may help or confuse them.
I received the response below from Arlo Support. No acknowledgement of the issue or offer to help.
"this is Joanna from Arlo Support. I understand your frustration nevertheless cannot help you in this matter.
We have currently several issues on which our engineers are working on.
Besides lots of customers have own issues related to Arlo app and their own mobile phones and settings on those mobiles. And these are the thing we not always can help with"