Arlo|Smart Home Security|Wireless HD Security Cameras

Doorbell Does Not Have Granted Access Option On Wife’s Iphone

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Cobra007 Aspirant
Aspirant

Hi. Installed doorbell and have added to my iPhone no problem. Wife is shared user on account with camera access. Trying to add doorbell to her iPhone but doorbell not showing up as add on option. I have checked doorbell on my iPhone as add on for her phone. Does she need firmware update for doorbell. Thanks

Guru jguerdat Guru
Guru

You need to select the doorbell in her Grant Access settings.

Cobra007 Aspirant
Aspirant

@jguerdat Morning. Doorbell does not appear in her phone as a grant access option.

RChobby Virtuoso
Virtuoso
What iOS Arlo app version does she have? Only the latest have doorbell options.
Cobra007 Aspirant
Aspirant
 
Guru jguerdat Guru
Guru

The doorbell should be a selectable device in the primary account's Settings, Grant Access, her account. It wouldn't be available in the account that is granted access, only in the primary account.

 

And, as above, use the latest app.

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