Chime Not Making Any Noise When Doorbell Pressed

[DjAndrade]

I connected my chime to my arlo doorbell it connected just fine but when I press the doorbell chime doesn’t make no sound just white led turns on the chime... I call arlo support they didn’t wants going on

[DjAndrade]

I connected my chime to my arlo doorbell it connected just fine but when I press the doorbell chime doesn’t make no sound/ring just white led turns on from chime when I press on the doorbell... I call arlo support they didn’t what’s going on...

[jguerdat]

Make sure the firmware is up to date. You may want to remove the chime from Settings, My Devices, resync it and pair it with the doorbell again.

[DjAndrade]

It is up to date and I already did all that still nothing but I noticed on the chime there’s a sync bottom like the doorbell has one to maybe that’s why

[jguerdat]

Did you sync the chime to the base as well as pair it with the doorbell?

[DjAndrade]

The only thing I did was follow step by step how to add it to my arlo devices on the arlo app

[DjAndrade]

Do I have to sync meaning do I have to press the sync button on the chime and also the base hub

[jguerdat]

I just had to sync my chime with a different base. All I did was press the sync button for several seconds and tell the app to discover the chime. Worked fine.

[DjAndrade · Accepted solution]

I connected the chime to my devices on the arlo app connected just fine but no ring

[jguerdat]

If removing the chime from Settings, My Devices and resyncing an pairing with the doorbell doesn't help, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx