Audio Doorbell & Chime Constantly Detaching

[Flashzoom]

Hi guys,

not sure if anyone else had this problem.   This is been bothering me for a while.

I had the Doorbell and the Chime on the Arlo pro system for about 8 months now.

everything was fine for the 1st 6 months.  but all of a suddent this happened. 

I would loose my Doorbell setting every day!!!   then my Chime will not ring, and sometimes my phone won't ring either.

if I setting it up today again, it will loose it again within 24 hours. happens at random times.

I am not sure why, or what's wrong . I have been correting it almost everyday... but that's definately not a long term solution.  

Please help.

thanks,

Mike

[Mjbeuke]

I an having this exact same issue. The camera that is paired with the doorbell also loses connection with the doorbell when this happens. Happens at the same time my vmb4000 freezes as other threads are talking about

[Dbensette]

Same issue here too. At least the third time this week this has happened. 🙄

[Flashzoom]

ya.. not sure what to do.

I have try mutilple things, but nothing helps. 

I have got a new doorbell. I have moved the doorbell closer. but still the same. 

usually loose the setting within 24 hours. 

[johnboydavis]

same problem for me. hoped the new base firmware would fix it BUT it has not. chime will stop working and it does not show its connected to a base station

[Dbensette]

Same problem here. Every day or two I need to remove the arlo doorbell and reset it to get it to pair with a camera and chime again.

I have emailed customer support many times in the past week, they ignore my emails...

That’s awful service.

[souldamnation]

Hi Everyone, I'm hoping I'm not the only one experiencing this issue and that someone might have found a solution. Every single day I have to delete both my Arlo Doorbell & Arlo Chime and re-register them as they continue to lose their association with each other. For example, the Doorbell constantly loses it's attachment to the Chime and the front doorway Arlo Pro camera, and likewise, the Chime loses it's association with the Arlo Doorbell. They remain in the list of devices, but when you click on the device settings, they've lost all their "Paired Devices" and stop working. The doorbell doesn't ring the chime when pressed, and also the camera doesn't activate, so you can never see the person at the door when they ring the doorbell. This happens every single day after I go through the process of deleting both the devices and re-syncing them. It works for a day, then just loses all it's associations, and I'm starting to get really annoyed. Is anyone else experiencing this problem? Thank you.

[ShayneS]

Hi @souldamnation

When did this issue first occur? What firmware version is your Base Station, Doorbell running?

[Blacksan]

I have been suffering the same issue for a few months.  Both the Arlo Chime and Arlo camera will detach and no way to reconnect them unless you delete and reset the door bell.  Running Doorbell 1.2 firmware 1.2.0.0-297-268 on Hub VMB4000r3 firmware 1.12.2.4-2772. 

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[johnboydavis]

Base station Firmware faulty AGAIN
If like me your door bell and chime keep loseing their settings I have now been told the problem as per email from ARO SUPPORT

Thank you for confirming that your Arlo Base Station, Doorbell and Chime are now holding onto their configurations.
We have received reports, which had similar symptoms as what you cited through this email exchange. After the investigation, we discovered a flaw on the recent base stations' firmware update. Though the last base firmware update came with security patches, it was later discovered that it broke the support for our local USB backup storage feature.
For now, most of the Arlo Pro/Pro2 base stations that will use the USB backup feature will most probably experience the same issues as what you noticed on your Arlo system.
We recommend that you temporarily detach the USB flashdrive out of your base station's USB port, while our engineers are still on the progress of creating the fix to this issue.
You may not be able to use the local backup feature as of now, since it may trigger a system wide connectivity and configuration (auto-revert) problems.

[johnboydavis]

new firmware out today for base station thats fixed the problem with USB back up drive. now will format correctly. only time will tell if its fixed the problem with the bell settings being lost

[d23wilson]

Thanks johnboy...can confirm I see spinning icon for chime and doorbell, and lost my arlo pro 2 cameras within HomeKit devices since latest firmware update. So just removed the USB stick, restarted base station (vmb4000) and still no good. But the doorbell and chime work when pressed...but the app continues to show failure to connect (spinning icons). And as a laugh...after the restart...HomeKit details on iPad show one of the arlo pro 2’s now, but iPhone still shows neither.

Quality stuff again from the arlo team

[Retired_Member]

I am having the same issues with my doorbell and chime however today I removed the devices and tried to reattach and it is no longer detecting the device during setup. Is anyone else having the same issue or know how to resolve?

[StephenB]

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@Retired_Member wrote:
I am having the same issues with my doorbell and chime however today I removed the devices and tried to reattach and it is no longer detecting the device during setup. Is anyone else having the same issue or know how to resolve?

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This happened to me once, and I found that resetting the doorbell and chime (after removing them) resolved it.

https://kb.arlo.com/000061842/How-do-I-reset-my-Arlo-Audio-Doorbell

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime

[sanchezgalan]

Hi, just bought doorbell & chime 4 weeks ago. Since them, two new sets of good quality batteries have gone, and chime disconnected randomly almost daily. I didn't  want to buy ring2 as was happy with arlo cameras, but I'm afraidarlo doorbell is the worst buy ever done... all these problems seem to be known and affect multiple users, and no real solution reported.