I've setup my Arlo Pro 2 base station, (x2) Arlo Pro 2 cameras and Arlo Pro Doorbell (Model: AAD1001, Firmware:18.104.22.168_275_250). The cameras detect motion and record video as expected but I am unable to see video after answering a call from the Doorbell on my iPhone X. I have tried resetting the Doorbell, pairing and unpairing the Doorbell with the 2 cameras and still only see a progress icon where the video should be displayed. If I look in the library after answering the call from the Doorbell there is only audio and no video. Not sure what I am missing.
Solved! Go to Solution.
The latest release of the IOS App 2.7.12 addresses the issue being discussed here. For more information, take a look at the following release notes and be sure your app is up to date with the latest version: Arlo iOS App - 2.7.12 - 16th July 2019
When answering the doorbell call on the mobile phone the video from the paired camera only shows a "gray screen". The camera itself is working in the arlo app. Any ideas?
Upon getting the call, the screen is gray. Answering the call should then produce a live video from the camera associated wit the doorbell. Do you have a camera paired with the doorbell?
I am having the same issue, on both my wife's and my phone. We both have IPhone 6s with IOS 12
Today when coming in from the front yard I tried the doorbell. My wife and I both got the call and the Arlo chime sounded, she answered and I was able to speak to her, but she had no video. I later went back and was able to watch the exchange from the camera. The video starts about 10 seconds before I push the doorbell as the camera started recording on motion. By the time she answered and came to the door it was about 45 seconds into the video. She ends the call probably 15 seconds after that. The video then records for close to another 2 minutes..
The postman delivered a package this morning and the doorbell worked great. I had video as well as audio. Tried several times yesterday and it never would work, not sure what changed.
From the time he rang the doorbell until you hear me say something was 20 seconds. Definitely acceptable..
I had the same problem on a Samsung Galaxy S8. After I installed the doorbell, I rang it a few times and it called my phone each time, but would only display the video once. I should note it didn't display the spinning circle. It showed a green box where the video should have been, and never did load the video.
Same issue here. It does work if I’m not on the same WiFi network the base station is hooked up to (if phone is on LTE, I get video).
Haven’t tried on a different WiFi network yet.
Wow, thanks for the reply. Well I tested having my phone on LTE and now the video always works. I spoke with customer support and they said that I needed to update my firmware on my Orbi (Netgear) router, which is already up to date. Looks like I'll be returning my Arlo system.
Looking forward to more information. I just tried it from another wifi network and it didn't work there either. I was able to stream live video on the same network, so I don't think it's the network putting some restrictions on bandwidth.
Same problem for me. The video does not show when the doorbell rings, just an empty screen. Tried installing and resetting the bell but no improvement. C’mon Arlo do your job. Get it working correctly and test it. These devices are expensive and are obviously not tested properly before going on sale.
I have installed an Arlo doorbell and paired it with an Arlo Pro 2 camera. The problem is when someone rings the door bell, I get a call on my phone but don't get any video of the person behind the door. Does anyone know how to fix this?
Thanks - mzlajevardi