Arlo Chime is Stoping Recordings and Push Notifications

[npinks]

I updated my Arlo Pro 5 camera system to include a chime (without the doorbell)

It worked fine, on the two camera I had it set to chime, for the past couple of months

however today I noticed that when people went past either of the 2 camera I got no push notifications or video recordings

I have rebooted the system, the cameras, then removed them, and re-added them, for push notifications to start again along with recordings, however as soon as I link up the chime, the cameras stopped recording and no push notifications come through, but the chime plays its melody.

Its like there has been a sudden update and the camera have just become motion sensors for chime and won't record

I have had to remove the chime from the system to get my security back up and running, as no recordings is not why I bought a CCTV system, 

now waiting on Arlo higher level support to contact me 

[npinks]

guess i have to contact support again, still no contact😕

[ShayneS]

Hi @npinks

I have notified the support team and updated your case (41372716). Please let me know how your case goes & I will be here to assist you.

[npinks · Accepted solution]

Thank you, after a lengthy web chat today, I got no further, even though we had previously reset everything, camera, base station chimes, it hasn’t helped, but since they wanted me to try it all over again, I have plugged it back in and tested it

Since there was a delay in reading the chime, before it said your firmware is up to date, I guess it might have been tweaked as it’s back working correctly now

Camera sends push notifications, emails and records, along with the chime sounding like it used too

Amazingly

[npinks]

The case 41372716 can now be closed, the arlo chime seems to be back working correctly