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Arlo Audio Doorbell issues

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crockwaxi
Aspirant
Aspirant

Has anyone here got the Arlo Audio Doorbell? I picked one up last week and haven’t been able to get it to work reliably. I have two main issues: The Chime when it sounds crackles and pops and the chime cuts in and out. It does this about 80% of the time I’ve tested it so far. The doorbell will work but the ring will then remain solid white indefinitely, I’ve go the phone call option off but the doorbell will act as if it is mid-call and will stay that way until the doorbell is rung again and sometimes it requires a 3rd press to get the white light to go off again I’ve tried removing and re-pairing the devices, I’ve rebooted my Arlo Pro (1) hub, I’ve switched the channel switched on the doorbell from 1-3 and nothing makes any difference. I raised a case with Arlo but other than posting a Speedtest and telling me to switch to position 3 they haven’t offered anything useful. It’s getting to the point I was going to cut my losses and send it back. Thanks

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ShayneS
Arlo Moderator
Arlo Moderator

Can you PM me with your admin account email and I will take a look at your case. 

 

Thanks

crockwaxi
Aspirant
Aspirant

issue got solved!

ShayneS
Arlo Moderator
Arlo Moderator

@Ward746

 

Can you provide more detail regarding this issue?

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