Arlo Audio Doorbell goes offline/powers down. Not battery problem.

[DB49er]

I have spent several weeks troubleshooting why my doorbell goes offline.  I, initially, thought that it was a battery problem and have thrown away a considerable number of alkaline batteries.  I installed lithium batteries last week but it still goes offline every day or so.  It appears to have no power as it does not ring, light or detect motion.

I have discovered that by removing a battery, momentarily, kicks it back to life.  The batteries are showing 90%.  I can only assume that it is a circuitry problem but am unable to exchange it having bought it from Amazon in February.

Any help much appreciated.

[StephenB]

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@DB49er wrote:

  I can only assume that it is a circuitry problem but am unable to exchange it having bought it from Amazon in February.

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Contact support, and ask for a warranty replacement.  https://www.arlo.com/en-us/support/contact.aspx

[DB49er]

Thank you for the suggestion, I will try that tomorrow.

[brh]

@DB49er,

Often when I see that the doorbell is offline, I simply press the button and it comes back online again. This is probably a software issue. Try that next time and see if it doesn't correct your problem.

Brian

[DB49er]

Already tried that as previously explained.