Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Re: 2 issues with Arlo Doorbell

I recently purchased an Arlo video surveillance system with a motion activated door bell like the ring. This system relies on a separate camera instead of one installed in the doorbell like the ring system. The following is a post I made on the Arlo site for reference.
Having trouble with false alarms on the Arlo door bell.
Sorry to post a me too reply, but me TOO. 2, 3, 4 AM I get alert tones on my phone for motion on the door bell. I reviewed all the videos and I can see the circle light up on the door bell with NOTHING in the vicinity. No animals, bugs, cars or people walking by. So I've been told to turn off motion on the doorbell and just use the camera. So why should I own the doorbell if doesn't work the way it's advertised to ? We all know this is not the cheapest system on the market. I think most of us chose it for dependability and reliability over cost. Please fix the problem or reimburse us so we can purchase a system that is going to work as advertised. Also 5 minute record times....   

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 26 of 33

Re: 2 issues with Arlo Doorbell

I see this is an ongoing problem. Very strange your cusotmers can't send customer service an email as well ?????  Please fix our problems or issue a recall on the faulty equipment. Having our lives constantly interupted for security issues is no fun..  All we ask is that the product works as advertised..  Thank you.   David A 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 27 of 33
Apprentice

Re: 2 issues with Arlo Doorbell

Can someone from Arlo Support please respond to this and tell if and WHEN this will be resolved?    I’ve had a ticket opened for months and I’ve provided Arlo Level 2 support with documentation on my testing and have not received any updates on how this issue will be resolved.    One of my tests even involved placing the doorbell in a cardboard box on my kitchen floor and I still received false alarms.     

I think we all want an update on this issue.   Can someone please respond?

Message 28 of 33
Luminary

Re: 2 issues with Arlo Doorbell

Did anyone ever solve the 5 minute recording issue with the doorbell? I am still experiencing this problem even 8 months after having a support case opened with Arlo...
Message 29 of 33
Arlo Moderator

Re: 2 issues with Arlo Doorbell

Hi @Dbensette

 

What troubleshooting steps have you tried so far?

Message 30 of 33
Luminary

Re: 2 issues with Arlo Doorbell

Everything from restarting the base to removing all devices and re adding them.

All steps customer support had me do in January. They acknowledged the problem and told me I would be notified when it’s fixed.

Still no reply from them and same issue going on since January...
Message 31 of 33
Arlo Moderator

Re: 2 issues with Arlo Doorbell

@Dbensette

 

Have you contacted Customer Support or requested for an update regarding your case?

Message 32 of 33
Luminary

Re: 2 issues with Arlo Doorbell

Sure have
Message 33 of 33