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Re: 2 issues with Arlo Doorbell

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davidrayers Star
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I recently purchased an Arlo video surveillance system with a motion activated door bell like the ring. This system relies on a separate camera instead of one installed in the doorbell like the ring system. The following is a post I made on the Arlo site for reference.
Having trouble with false alarms on the Arlo door bell.
Sorry to post a me too reply, but me TOO. 2, 3, 4 AM I get alert tones on my phone for motion on the door bell. I reviewed all the videos and I can see the circle light up on the door bell with NOTHING in the vicinity. No animals, bugs, cars or people walking by. So I've been told to turn off motion on the doorbell and just use the camera. So why should I own the doorbell if doesn't work the way it's advertised to ? We all know this is not the cheapest system on the market. I think most of us chose it for dependability and reliability over cost. Please fix the problem or reimburse us so we can purchase a system that is going to work as advertised. Also 5 minute record times....   

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
davidrayers Star
Star

I see this is an ongoing problem. Very strange your cusotmers can't send customer service an email as well ?????  Please fix our problems or issue a recall on the faulty equipment. Having our lives constantly interupted for security issues is no fun..  All we ask is that the product works as advertised..  Thank you.   David A 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
SteveArnold Apprentice
Apprentice

Can someone from Arlo Support please respond to this and tell if and WHEN this will be resolved?    I’ve had a ticket opened for months and I’ve provided Arlo Level 2 support with documentation on my testing and have not received any updates on how this issue will be resolved.    One of my tests even involved placing the doorbell in a cardboard box on my kitchen floor and I still received false alarms.     

I think we all want an update on this issue.   Can someone please respond?

Dbensette Luminary
Luminary
Did anyone ever solve the 5 minute recording issue with the doorbell? I am still experiencing this problem even 8 months after having a support case opened with Arlo...
ShayneS Arlo Moderator
Arlo Moderator

Hi @Dbensette

 

What troubleshooting steps have you tried so far?

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Dbensette Luminary
Luminary
Everything from restarting the base to removing all devices and re adding them.

All steps customer support had me do in January. They acknowledged the problem and told me I would be notified when it’s fixed.

Still no reply from them and same issue going on since January...
ShayneS Arlo Moderator
Arlo Moderator

@Dbensette

 

Have you contacted Customer Support or requested for an update regarding your case?

Dbensette Luminary
Luminary
Sure have
Dbensette Luminary
Luminary
I see this thread goes as far back as last November with 5 minute recording problems when the setting is set to “record until motion stops”.

I have never had this problem resolved with my arlo pro 2 camera paired to the doorbell. now the same issue is happening with the arlo ultra camera paired to the doorbell.

Is anyone still having this issue? Or did people just turn off the motion activated recording from the doorbell?
Terminal3 Apprentice
Apprentice

Funny you mention this, as I have had this problem since I installed mine.  I turned it off quite a whiel back, but this week I decided to see if it was fixed.  There has been a number of updates so I figured surely it was fixed.  Nope same thing.  So I just turned it back off again.

 

Getting 5 minute recordings kill your batteries in a hurry.

Dbensette Luminary
Luminary
Yup, it’s amazing that it’s been almost a year since it was originally reported and being “looked into” by arlo. I wonder how many updates there has been this past year with nothing addressing this “known” issue.

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