We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
As you are aware, Arlo is in the process of officially separating from NETGEAR. This process entails separating our community forums for each business unit. We started this split Wed, Aug 29th @ 12:15AM and finished the split at 2:30PM the same day.
Now that the Arlo and NETGEAR communities are separated, you will need to log in separately to each respective community. Your Member login credentials will remain the same for both Arlo and NETGEAR Communities. Also note, that your Arlo posts will only be visible within the Arlo Community and your NETGEAR posts will only be visible within the NETGEAR community. This Community separation does not impact your Arlo or NETGEAR device functionality.
Also of note are a few bugs on the community that we have identified as occuring a result of the community split (see below). We are working towards resolving these issues as quickly as possible, and thank you for your patience!
Notifications are not showing.
Welcome emails for new user registrations are still showing the Netgear branding and information.
It will take a few hours to crawl the current content. Until that is complete, search may at times return empty or not contain all the relevant results.
We will update this post as these issues are resolved. We thank you for continuing to be a part of the Arlo family!!