We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
With more than 4.25 million registered accounts serving up more than 144 million video events a day, Arlo is working hard to optimize our cloud platform as it continues to grow and as usage varies dynamically around the globe. This user base is built on a broad suite of products, from security cameras to doorbells and floodlights, and enhanced with AI and computer vision to deliver smarter monitoring and notifications.
As we continue to improve and optimize our platform, we will be implementing another adjustment to our variable video compression that optimizes the size of videos transmitted to and from our platform. This update will be rolling out to original Arlo cameras, as well as Pro and Pro 2 Wire-free cameras which are not connected to Arlo Smart. Users can optimize their video quality by connecting their camera to Arlo Smart for enhanced cloud recordings that include tags for people, packages, vehicles or animals detected which you can easily sort through in your library, and your cloud recordings will be stored for a full 30 days.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.