We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
As part of our efforts to continually evolve and further strengthen our privacy and security practices, Arlo will now require all users to use two-step verification when logging into their Arlo account. Over the next 10 days, users who have not enabled two-step verification will see a countdown notification to complete set up before logging in to their Arlo accounts. This new security mandate will go into effect for all users by April 18th, 2021.
While Arlo has strongly encouraged its users to enable two-step verification since its introduction, Arlo believes requiring this added layer of security is yet another measure we can take to help our users safeguard their accounts and their data.
We appreciate all of the feedback provided so far for two-step verification and will continue working on enhancing the two-step verification experience in the future.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.