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Community Manager

Intermittent login error affecting some customers

Hello Arlo Customers!

 

We are aware of an issue of intermittent login errors affecting some customers. We are diligently working to identify and resolve this issue as quickly as possible.

 

Thank you for your patience while we work through this issue.

 

~ Arlo Team


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Arlo Employee

Re:Update: Intermittent login error affecting some customers

Dear Arlo Customer,

 

Earlier today between 1:00-3:30PM PT some Arlo users noticed that they were unable to access their accounts.

 

We wanted to let you know that all Arlo systems are operational and that you may always check the status of Arlo systems by visiting: https://status.arlo.com/

 

We’re sorry if you were impacted by this service interruption and we want you to know that our team continues to closely monitor our systems to ensure that they function as expected. Rest assured that all of your cloud recordings are safe in your Library and you will continue to get alerts for new activity recorded by the camera system.

 

As we have seen online comments speculating that this interruption was due to suspicious activity, we also want to share that we have no reason to believe that this is the case.

 

Thank you,

 

Arlo Team

Regards,
KristynM
Arlo Support Team
Message 3 of 3

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Community Manager

Re:Update: Intermittent login error affecting some customers

We are hearing a few different reports from customers as follows:

  1. Reports that users are able to log in to their account, but are unable to set up or add a new camera to their account or are unable to see motion detection recordings;
  2. Reports that users’ cameras are offline; and,
  3. Reports that users are unable to live stream from their cameras.

We appreciate your feedback and patience as our team continues to investigate. We will provide an update as quickly as possible.

 

~ Arlo Team 


____
Please click KUDOS or REPLY if you found this helpful.
Message 2 of 3
Arlo Employee

Re:Update: Intermittent login error affecting some customers

Dear Arlo Customer,

 

Earlier today between 1:00-3:30PM PT some Arlo users noticed that they were unable to access their accounts.

 

We wanted to let you know that all Arlo systems are operational and that you may always check the status of Arlo systems by visiting: https://status.arlo.com/

 

We’re sorry if you were impacted by this service interruption and we want you to know that our team continues to closely monitor our systems to ensure that they function as expected. Rest assured that all of your cloud recordings are safe in your Library and you will continue to get alerts for new activity recorded by the camera system.

 

As we have seen online comments speculating that this interruption was due to suspicious activity, we also want to share that we have no reason to believe that this is the case.

 

Thank you,

 

Arlo Team

Regards,
KristynM
Arlo Support Team
Message 3 of 3