discussione 2 Arlo SmartHub Add‑On VMB5000 - no pairing with master in Arlo Ultra https://community.arlo.com/t5/Arlo-Ultra/2-Arlo-SmartHub-Add-On-VMB5000-no-pairing-with-master/m-p/2456115#M486 <P><STRONG>Subject:</STRONG> Cannot pair Arlo SmartHub Add‑Ons (VMB5000) to SmartHub 4540 – Request for firmware/claim assistance</P><P>Hello Arlo Support,</P><P>I have an <STRONG>Arlo SmartHub 4540</STRONG> (firmware <STRONG>1.27.0.0_1931_03495c2</STRONG>, current hardware revision) correctly connected via Ethernet/Powerline to my Fritz!Box and shown as online (steady blue LED). I am attempting to pair two <STRONG>Arlo SmartHub Add‑On VMB5000</STRONG> bridges, but both remain in <STRONG>amber flashing</STRONG> mode and the pairing wizard (both the Arlo mobile app and my.arlo.com) never discovers them, returning “<STRONG>Your base station could not be discovered</STRONG>” or timeout errors.</P><P><STRONG>Device details:</STRONG></P><UL><LI><P><STRONG>SmartHub 4540</STRONG></P><UL><LI><P>Firmware: 1.27.0.0_1931_03495c2</P></LI><LI><P>Local IP: 192.168.188.22</P></LI></UL></LI><LI><P><STRONG>VMB5000 #1</STRONG></P><UL><LI><P>MAC: FC9FC98C19FF7&nbsp; &nbsp; &nbsp;S/N&nbsp; A6G4477UD0566</P></LI></UL></LI><LI><P><STRONG>VMB5000 #2</STRONG></P><UL><LI><P>MAC: FC9C98C1AA11&nbsp; &nbsp; S/N A6G4477ED08C4</P></LI></UL></LI></UL><P><STRONG>Steps already attempted:</STRONG></P><OL><LI><P>Factory reset of both VMB5000 (Sync 15 s until rapid amber flash).</P></LI><LI><P>Proximity pairing (&lt; 3 m) with the SmartHub.</P></LI><LI><P>Pairing attempts via Android 13 &amp; iOS Arlo app (latest version).</P></LI><LI><P>Pairing attempts via Arlo web portal my.arlo.com.</P></LI><LI><P>Disabled VPN Express on the phone.</P></LI><LI><P>Disabled client isolation, WPS, IPv6 and IGMP Snooping on router Fritz!Box 7590 AX.</P></LI><LI><P>Verified SmartHub Internet connectivity (ping, steady blue LED).</P></LI></OL><P>Despite all this, the VMB5000 never switch to a <STRONG>steady green LED</STRONG> and never appear under <STRONG>Devices → Accessories</STRONG>. I kindly request:</P><UL><LI><P>Remote verification of my SmartHub and Add‑On bridges firmware status.</P></LI><LI><P>Manual “claim” of my SmartHub 4540 on the Arlo cloud, if possible.</P></LI><LI><P>Forcing a firmware <STRONG>downgrade/upgrade</STRONG> to resolve any mismatch.</P></LI><LI><P>Any other support or instructions to finally enable the pairing.</P></LI></UL><P>I am available to provide additional logs or perform live troubleshooting as needed. Thank you for your assistance.</P><P>Best regards,<BR />Ildebrando Aldrovandi<BR />Email: [ianet@cybran.it]<BR />Arlo Account: [my email]</P> Sun, 20 Jul 2025 10:07:16 GMT Ildebrando 2025-07-20T10:07:16Z 2 Arlo SmartHub Add‑On VMB5000 - no pairing with master https://community.arlo.com/t5/Arlo-Ultra/2-Arlo-SmartHub-Add-On-VMB5000-no-pairing-with-master/m-p/2456115#M486 <P><STRONG>Subject:</STRONG> Cannot pair Arlo SmartHub Add‑Ons (VMB5000) to SmartHub 4540 – Request for firmware/claim assistance</P><P>Hello Arlo Support,</P><P>I have an <STRONG>Arlo SmartHub 4540</STRONG> (firmware <STRONG>1.27.0.0_1931_03495c2</STRONG>, current hardware revision) correctly connected via Ethernet/Powerline to my Fritz!Box and shown as online (steady blue LED). I am attempting to pair two <STRONG>Arlo SmartHub Add‑On VMB5000</STRONG> bridges, but both remain in <STRONG>amber flashing</STRONG> mode and the pairing wizard (both the Arlo mobile app and my.arlo.com) never discovers them, returning “<STRONG>Your base station could not be discovered</STRONG>” or timeout errors.</P><P><STRONG>Device details:</STRONG></P><UL><LI><P><STRONG>SmartHub 4540</STRONG></P><UL><LI><P>Firmware: 1.27.0.0_1931_03495c2</P></LI><LI><P>Local IP: 192.168.188.22</P></LI></UL></LI><LI><P><STRONG>VMB5000 #1</STRONG></P><UL><LI><P>MAC: FC9FC98C19FF7&nbsp; &nbsp; &nbsp;S/N&nbsp; A6G4477UD0566</P></LI></UL></LI><LI><P><STRONG>VMB5000 #2</STRONG></P><UL><LI><P>MAC: FC9C98C1AA11&nbsp; &nbsp; S/N A6G4477ED08C4</P></LI></UL></LI></UL><P><STRONG>Steps already attempted:</STRONG></P><OL><LI><P>Factory reset of both VMB5000 (Sync 15 s until rapid amber flash).</P></LI><LI><P>Proximity pairing (&lt; 3 m) with the SmartHub.</P></LI><LI><P>Pairing attempts via Android 13 &amp; iOS Arlo app (latest version).</P></LI><LI><P>Pairing attempts via Arlo web portal my.arlo.com.</P></LI><LI><P>Disabled VPN Express on the phone.</P></LI><LI><P>Disabled client isolation, WPS, IPv6 and IGMP Snooping on router Fritz!Box 7590 AX.</P></LI><LI><P>Verified SmartHub Internet connectivity (ping, steady blue LED).</P></LI></OL><P>Despite all this, the VMB5000 never switch to a <STRONG>steady green LED</STRONG> and never appear under <STRONG>Devices → Accessories</STRONG>. I kindly request:</P><UL><LI><P>Remote verification of my SmartHub and Add‑On bridges firmware status.</P></LI><LI><P>Manual “claim” of my SmartHub 4540 on the Arlo cloud, if possible.</P></LI><LI><P>Forcing a firmware <STRONG>downgrade/upgrade</STRONG> to resolve any mismatch.</P></LI><LI><P>Any other support or instructions to finally enable the pairing.</P></LI></UL><P>I am available to provide additional logs or perform live troubleshooting as needed. Thank you for your assistance.</P><P>Best regards,<BR />Ildebrando Aldrovandi<BR />Email: [ianet@cybran.it]<BR />Arlo Account: [my email]</P> Sun, 20 Jul 2025 10:07:16 GMT https://community.arlo.com/t5/Arlo-Ultra/2-Arlo-SmartHub-Add-On-VMB5000-no-pairing-with-master/m-p/2456115#M486 Ildebrando 2025-07-20T10:07:16Z