Arlo Go Camera Goes Offline

LucaDuca — Tue, 18 Dec 2018 10:12:10 GMT

Hi everybody, we have installed an Arlo GO LTE camera using a SIM with an Italian main mobile carrier (TIM) . We have placed the camera in an outdoor location to control the entrance of a gate. We've noted that very often the camera goes offline even the signal of the mobile carrier is strenght, we've also configured the camera avoiding the battery saving options in order to ensure that the camera is always turned on but the problem is still remaining. Sometimes as the camera goes offline, and sometimes it goes online on its own without any intervention. We don't know if the camera has been certified with some other operators in addition to Vodafone . Is there someone else that occured in a similar issue ? Could be a firmware problem ? Thanks in advance for the support. King Regards.

IMEI 358417070821024
ICCID 89390100002278888965
Firmware 1.096.3.0_1.8.55.0_0.6.5.16.VC.003

Re: Arlo Go Camera Goes Offline

ShayneS — Tue, 18 Dec 2018 19:27:47 GMT

Have you tried to remove & re-insert the battery & monitor?

Re: Arlo Go Camera Goes Offline

LucaDuca — Wed, 19 Dec 2018 06:52:32 GMT

Hi , Yes this was one of the first things we made trying to solve the issue

Re: Arlo Go Camera Goes Offline

ShayneS — Wed, 19 Dec 2018 16:18:14 GMT

You can also try and remove & re-sync the camera to see if that remedies the issue.

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Arlo Go Camera Goes Offline

Re: Arlo Go Camera Goes Offline

Re: Arlo Go Camera Goes Offline

Re: Arlo Go Camera Goes Offline