discussione Re: Open without permission in Feedback della Community

Open without permission

MMend — Sun, 20 Apr 2025 20:51:32 GMT

Yesterday i found the camera eye opened without my permission. How can i be sure to have my privacy?

Thank you

Re: Open without permission

JurekT — Wed, 23 Apr 2025 14:07:23 GMT

Buongiorno @MMend,

ti riferisci a una videocamera Essential Indoor?

(ENG version)

Are you referring to an Arlo Essential Indoor camera?

Jurek
Team Arlo

Re: Open without permission

MMend — Wed, 23 Apr 2025 15:35:28 GMT

Yes, I'm using Arlo infor camera.

Re: Open without permission

JurekT — Wed, 30 Apr 2025 14:14:04 GMT

Buongiorno @MMend,

The privacy shield on our Essential Indoor camera opens when the camera is armed. What mode was your camera on? Also, are you using the CVR functionality on your Essential Indoor camera?

Jurek
Team Arlo

Re: Open without permission

MMend — Wed, 30 Apr 2025 14:38:13 GMT

We was at home, the camera is just on line but not armed.

The mechanical eye have to open only if I select it. My fear is that other people, out of our familiar group ad selected it....

Re: Open without permission

JurekT — Fri, 02 May 2025 13:07:57 GMT

Buongiorno @MMend,

Please visit our privacy center where you will be able to see a full list of the devices that have access to your Arlo system. There, if you notice any suspect activity, you will be able to log out an unwanted device. Let us know if you notice anything off.

Jurek
Team Arlo