https://community.arlo.com/t5/Arlo/VMS3330-cant-connect-device/m-p/1681064#M3875 Hi, we have a VMS3330 bought 3 years ago, have not used it for over 2 years, having trouble getting it to work. initially started off good, but now saying device off line, have removed my device (base station) turned everything off and restarted. Now I am trying to reinstall the base station, and my app on my phone is 'discovering your device. Please wait.' for ages, cant seem to find it?? What do I do now?? Fri, 22 Feb 2019 06:53:21 GMT sherylb 2019-02-22T06:53:21Z https://community.arlo.com/t5/Arlo/VMS3330-cant-connect-device/m-p/1681064#M3875 Hi, we have a VMS3330 bought 3 years ago, have not used it for over 2 years, having trouble getting it to work. initially started off good, but now saying device off line, have removed my device (base station) turned everything off and restarted. Now I am trying to reinstall the base station, and my app on my phone is 'discovering your device. Please wait.' for ages, cant seem to find it?? What do I do now?? Fri, 22 Feb 2019 06:53:21 GMT https://community.arlo.com/t5/Arlo/VMS3330-cant-connect-device/m-p/1681064#M3875 sherylb 2019-02-22T06:53:21Z https://community.arlo.com/t5/Arlo/VMS3330-cant-connect-device/m-p/1681605#M3888 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/721199">@sherylb</a></P> <P>&nbsp;</P> <P>&nbsp; Have you tried contacting customer support regarding this issue? I have attached the link here for you -&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Mon, 25 Feb 2019 18:58:40 GMT https://community.arlo.com/t5/Arlo/VMS3330-cant-connect-device/m-p/1681605#M3888 ShayneS 2019-02-25T18:58:40Z