topic Local recording does not work in Arlo

Local recording does not work

alex_loo — Sat, 10 May 2025 00:54:24 GMT

So I think I have found what the issue is. All of my cameras have been disabled from recording (locally for me), a feature now considered a "subscriber exclusive feature"!

Example

My ARM HOME does not include my PATIO camera. If I attempt to add PATIO camera to ARM HOME, via:

routines >> modes >> ARM HOME >> Add device rules >> Patio (camera) >> Next

then I got the following (note the grayed "record video")

click the "i" circle and ...

Kindly advise?

Re: Local recording does not work

ShayneS — Sat, 10 May 2025 01:04:50 GMT

@alex_loo

Got it, thanks

I let the team know and I am waiting for more info.

Re: Local recording does not work

alex_loo — Sat, 10 May 2025 04:54:40 GMT

@ShayneS ,

More details on symptoms and background info regarding the issue in this message.

Alex

@alex_loo wrote:
@ShayneS

So I think I have found what the issue is. All of my cameras have been disabled from recording (locally for me), a feature now considered a "subscriber exclusive feature"!

Example
My ARM HOME does not include my PATIO camera. If I attempt to add PATIO camera to ARM HOME, via:

routines >> modes >> ARM HOME >> Add device rules >> Patio (camera) >> Next

then I got the following (note the grayed "record video")

click the "i" circle and ...

Kindly advise?

Re: Local recording does not work

ShayneS — Fri, 16 May 2025 18:43:53 GMT

@alex_loo I found your second email with the log. I provided that to the team and waiting to see if it's viewable and I will provide more info.