topic Re: Base station not storing local recordings - IO ERROR in Arlo

Base station not storing local recordings - IO ERROR

Blueocean12345 — Wed, 16 Apr 2025 14:25:29 GMT

Base station is not storing local recordings all of a sudden, I tried everything, resetting the base station, resetting the usb drive but nothing.

i have read other posts that the base station might need a software update.

Hardware is VMB4540.

is this another way of telling the customers to use the subscription plan instead, this is very frustrating.

Re: Base station not storing local recordings - IO ERROR

StephenB — Wed, 16 Apr 2025 15:17:39 GMT

@Blueocean12345 wrote:

Base station is not storing local recordings all of a sudden, I tried everything, resetting the base station, resetting the usb drive but nothing.

Try ejecting the storage using the app, and then connect it to a PC and look for recordings.

That will let you know whether you have a recording problem, or whether you instead have a playback problem.

Re: Base station not storing local recordings - IO ERROR

Blueocean12345 — Wed, 16 Apr 2025 15:58:14 GMT

There are no issues with the usb,

I already checked the usb device and it’s a 256 gb drive with available capacity of approximately 240 gb, since I have my settings on “automatically delete old recordings” I can access the recordings in my computer.

Re: Base station not storing local recordings - IO ERROR

Blueocean12345 — Wed, 16 Apr 2025 15:59:31 GMT

It’s a playback problem, I have ready many posts on the community having similar issues and there was a software update provided by Arlo that fixed the issue.

Re: Base station not storing local recordings - IO ERROR

Blueocean12345 — Wed, 16 Apr 2025 16:01:13 GMT

https://community.arlo.com/t5/Arlo-Pro-2/IO-Error-USB-Storage-VMB4000/td-p/1914085

Re: Base station not storing local recordings - IO ERROR

StephenB — Wed, 16 Apr 2025 17:21:20 GMT

@Blueocean12345 wrote:

https://community.arlo.com/t5/Arlo-Pro-2/IO-Error-USB-Storage-VMB4000/td-p/1914085

This is not the same issue, since the VMB4000 doesn't have any support for playback.

Re: Base station not storing local recordings - IO ERROR

Blueocean12345 — Wed, 16 Apr 2025 17:44:39 GMT

Re: Base station not storing local recordings - IO ERROR

Blueocean12345 — Wed, 16 Apr 2025 17:45:47 GMT

What’s the IO error then? why isn’t the recordings being saved, and even the format usb is greyed out.

Re: Base station not storing local recordings - IO ERROR

StephenB — Wed, 16 Apr 2025 17:50:16 GMT

@Blueocean12345 wrote:

What’s the IO error then? why isn’t the recordings being saved, and even the format usb is greyed out.

This says you have a recording problem (not a playback problem as you said before).

How did you test the USB drive?

Is this a flash drive? Or a traditional hard drive or SSD?

Re: Base station not storing local recordings - IO ERROR

Blueocean12345 — Wed, 16 Apr 2025 18:25:29 GMT

I connected it to the laptop, I see saved recordings in the laptop.

its a usb flash drive, the same one I have been using for an year. This issue just started 2 days ago.

Re: Base station not storing local recordings - IO ERROR

StephenB — Wed, 16 Apr 2025 18:30:32 GMT

@Blueocean12345 wrote:

I connected it to the laptop, I see saved recordings in the laptop.

its a usb flash drive, the same one I have been using for an year. This issue just started 2 days ago.

Did you try to write to the drive?

Or do any more extensive testing (copying the drive contents to the PC for instance)?

Re: Base station not storing local recordings - IO ERROR

Baz2399 — Thu, 17 Apr 2025 22:36:40 GMT

I’m having the same problem ever since arlo gave a free trial

Re: Base station not storing local recordings - IO ERROR

ShayneS — Fri, 18 Apr 2025 19:54:19 GMT

Is this occurring on iOS or Android? Which version of the Arlo app are you using?

Re: Base station not storing local recordings - IO ERROR

Baz2399 — Fri, 18 Apr 2025 20:30:58 GMT

This is iOS and I’m using the most up to date app

Re: Base station not storing local recordings - IO ERROR

ShayneS — Fri, 18 Apr 2025 22:22:15 GMT

@Baz2399 Thanks

Re: Base station not storing local recordings - IO ERROR

Pythony — Mon, 05 May 2025 16:55:33 GMT

I got the same problem recently when I tried to check the recorded videos in my local storage from Base station as usual. I tried everything to solve the problem, but none of them work. And I finally found a totally ridiculous "UPGRADE" of Arlo's app, that seems removed the function of downloading recorded videos from Base station to the device with Arlo app. Arlo requires users to disconnect the storage from Base station, and reconnect it to PC to get the playbacks!!!

I bought the Base station for the playback function when I am not at home without joining their service plans, but now Arlo disabled that function to FORCE users to join their plan!!!!

Re: Base station not storing local recordings - IO ERROR

StephenB — Mon, 05 May 2025 18:36:23 GMT

@Pythony wrote:
I bought the Base station for the playback function when I am not at home without joining their service plans,

What base station did you buy? There are only two with playback - the VMB4540 and the VMB5000. VMB4000 and VMB4500 have never had playback features. That is nothing new, that has always been the case.

But many folks enjoying the free 7-day cloud storage mistakenly thought their recordings were stored in the base, when they were actually stored in the cloud.

Re: Base station not storing local recordings - IO ERROR

Pythony — Mon, 05 May 2025 23:00:19 GMT

I m using vmb 4540 for several years. And Arlo disabled the function to select 'cloud' or 'local storage' from their app. Users are not able to playback unless disconnecting the storage device from vmb 4540, and then plug it into a PC

Re: Base station not storing local recordings - IO ERROR

StephenB — Mon, 05 May 2025 23:13:19 GMT

@Pythony wrote:

I m using vmb 4540 for several years. And Arlo disabled the function to select 'cloud' or 'local storage' from their app. Users are not able to playback unless disconnecting the storage device from vmb 4540, and then plug it into a PC

I see Cloud/Local in my app.

If you see "Feed" and "Dashboard" in your app menu:

Have you tried

going to "Devices"
pressing the smarthub tile
select "Storage Settings"

Re: Base station not storing local recordings - IO ERROR

ShayneS — Mon, 05 May 2025 23:34:31 GMT

@Pythony Did you receive my private message?