topic Re: Arlo really forcing you in to their subscription. in Arlo

Arlo really forcing you in to their subscription.

mokelvo2 — Mon, 05 May 2025 10:56:07 GMT

I cancelled my subscription about a year ago and just started to use my SD card in the hub and viewing them in the app by downloading as it was free. Logged into the app yesterday and it is no longer allowing to view any recordings just tells me to get a cloud plan. So the Arlo system is no longer worth it for me will just have to find a new system that allows local recording. What a joke these guys are!

Re: Arlo really forcing you in to their subscription.

StephenB — Mon, 05 May 2025 11:11:10 GMT

@mokelvo2 wrote:

Logged into the app yesterday and it is no longer allowing to view any recordings just tells me to get a cloud plan.

Do you see "Feed" and "Dashboard" in the app menu? Or do you instead see "Library"?

Re: Arlo really forcing you in to their subscription.

Pythony — Mon, 05 May 2025 16:59:01 GMT

Totally agree with you!!! I got the same problem.

Re: Arlo really forcing you in to their subscription.

BrookeN — Mon, 05 May 2025 18:23:13 GMT

Can you please provide what device you are using as well as what firmware are you on?

Re: Arlo really forcing you in to their subscription.

Bette — Wed, 21 May 2025 04:26:15 GMT

I have had Arlo Pro for many years. I chose it because of the 7 day free video access. That was part of the purchase. How can they automatically take that away and not grand father the promised service for long time customers and honor the product as bought? They are going to lose the dedicated Arlo customers. If I get robbed or property damage while they turn off my cameras there is going to be a problem.

Re: Arlo really forcing you in to their subscription.

BrookeN — Wed, 21 May 2025 13:23:04 GMT

There is still 7 day storage that was not taken away. Can you please check to make sure that your cameras are set up correctly under modes.

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Arlo really forcing you in to their subscription.

Bette — Thu, 22 May 2025 14:07:20 GMT

Yes my cameras are setup correctly - been using for years. You have now forced unsolicited new software that completely changes how I access anything with no instructions

Re: Arlo really forcing you in to their subscription.

BrookeN — Thu, 22 May 2025 15:18:26 GMT

This link will tell you about new features as well as instructions on how to use those new features:

https://www.arlo.com/en-us/new-arlo-secure-app