topic Re: There is a bug in unsubscribe in Arlo

There is a bug in unsubscribe

maxchowhk — Thu, 24 Apr 2025 16:57:27 GMT

I have tried to unsubscribe the plan with this link hxxps://my.arlo.com/?utm_medium=organic&utm_source=google&utm_campaign=(not%20set)&utm_content=undefined&_ga=2.251183311.87025346.1614838433-1191138838.1611833944#/settings/subscription/cancel/location/plans

And when arriving at the final page, the "Review Cancellation Summary" is empty, and nothing happens when clicking on "Agree and Confirm Cancellation". I tried to upload a capture screen here, and it is broken also. What part of your website is not broken?

Please help me to unsubscribe from all your services.

Re: There is a bug in unsubscribe

BrookeN — Fri, 25 Apr 2025 14:19:35 GMT

That does not look like the link from where you would unsubscribe from. Please use these instructions:

https://kb.arlo.com/it/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

Re: There is a bug in unsubscribe

maxchowhk — Fri, 25 Apr 2025 16:26:03 GMT

There is no unsubscribe following this instruction

To cancel subscriptions or trials:

Log in at my.arlo.com.
Click Settings > Subscription.
For subscriptions, click Cancel Subscription and follow the prompts.
For free trials, click Manage, then either Cancel Trial (single camera) or Cancel All Trials (all cameras).

https://my.arlo.com/#/settings/profile

For more details about subscription options, visit: Arlo Secure Plans

After login to my.arlo.com -> settings -> there is no "subscription"

Re: There is a bug in unsubscribe

maxchowhk — Fri, 25 Apr 2025 16:27:47 GMT

This is my last trial

Re: There is a bug in unsubscribe

BrookeN — Mon, 28 Apr 2025 17:19:46 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: There is a bug in unsubscribe

maxchowhk — Wed, 04 Jun 2025 16:46:26 GMT

Please call me anytime a

I tried to re-subscribe and got this error:

Devices: [MSKQ-207-59107658_AGR13B7PD4C74, MSKQ-207-59107658_ABT11BKG0245D, MSKQ-207-59107658_A7G51B70A1C93, MSKQ-207-59107658_AGR13B7XD263D] already assigned to partner plan

Re: There is a bug in unsubscribe

BrookeN — Wed, 04 Jun 2025 16:47:08 GMT

I reached out to support, they will be contacting you as soon as possible.