topic Re: Recording going to local only vs both cloud and local in Arlo

Recording going to local only vs both cloud and local

643 — Thu, 24 Apr 2025 00:56:44 GMT

I have always had a USB device attached to my Smart Hub (VMB4540) as a backup to my cloud storage (e.g. in case I lost internet connection, etc.) Anyway, the system would send recordings to both the cloud and locally. Recently, I noticed that I was get notifications for recording events, but when I looked at the "feed" there was no associated recording. When I checked the USB device, there is recording that corresponds with the notifications.

When and why did this change to local only?

Re: Recording going to local only vs both cloud and local

StephenB — Thu, 24 Apr 2025 01:00:05 GMT

@643 wrote:

Recently, I noticed that I was get notifications for recording events, but when I looked at the "feed" there was no associated recording.

You should be seeing recordings in the feed.

Is this happening all the time?

Are you seeing them when you make a manual recording while livestreaming?

Re: Recording going to local only vs both cloud and local

643 — Thu, 24 Apr 2025 14:44:12 GMT

@StephenB I'm not sure if the issue was intermittent or if it just started happening all the time a few days ago. I was seeing recordings in the feed and then as of a few days ago one camera apparently stopped recorded to the cloud (no changes were made to the camera settings); while my other cameras continued to record to the cloud. I'm not sure why only one camera would be affected since this is Smart Hub setting.

I have since removed, reformatted and re-installed my USB flash device on the Smart Hub. After that, I made several manual recordings while livestreaming and they do show in the feed. I then walked in front of a camera (the one that wasn't showing up in the feed) to trigger an event and it recorded to the cloud and shows up in the feed. I will keep testing for a few days to see if everything is working as it did before.

Everything had been working fine for years. However, since the switch to the new app, I've had several random inexplicable issues.