topic Re: I am unable to cancel my subscription despite going into my.arlo.com in Arlo

I am unable to cancel my subscription despite going into my.arlo.com

Afshan11 — Fri, 18 Apr 2025 19:13:03 GMT

I am unable to cancel my £5.99 a month subscription despite going into my.arlo.com. I tried to open the drop-down menu where it lists my subscription but it failed to work. There is no phone number either to call. Had I known this I would never have agreed to subscribing to this company in the first place. Very disappointed.

Re: I am unable to cancel my subscription despite going into my.arlo.com

BrookeN — Fri, 18 Apr 2025 20:29:39 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: I am unable to cancel my subscription despite going into my.arlo.com

Edinburgh_lad1 — Sat, 19 Apr 2025 02:53:25 GMT

Hopefully brookeN can help, but if you fail to cancel, you should contact your bank to get them to do that for you in terms of direct debit payments. You should contact your local Citizens Advice Bureau to get a template letter how to terminate the subscription. Users on here have reported that they're either unable to cancel subscription or that they have cancelled but continuing to be charged. This has been going on for months.

Re: I am unable to cancel my subscription despite going into my.arlo.com

Afshan11 — Sun, 20 Apr 2025 22:08:16 GMT

Hi BrookeN

I have Dmed you contact details and awaiting a response.

Re: I am unable to cancel my subscription despite going into my.arlo.com

BrookeN — Mon, 21 Apr 2025 13:17:11 GMT

@Afshan11 thank you for providing that information. I have sent that to the support team, they will be reaching out to you as soon as possible.