topic User with Login account was fired and we can't access the account in Arlo

User with Login account was fired and we can't access the account

buenavistatech — Wed, 09 Apr 2025 17:45:18 GMT

How can we talk to somebody at Arlo support to help us access the account ? Our technician was fired and did not provide us with the password to the Arlo account. We are a RV resort community and have multiple cameras around our site that we need to manage.

Re: User with Login account was fired and we can't access the account

jguerdat — Thu, 10 Apr 2025 13:17:10 GMT

Buena Vista, VA?

@JamesC , @ShayneS , @BrookeN may be able to help.

Re: User with Login account was fired and we can't access the account

ShayneS — Thu, 10 Apr 2025 18:09:53 GMT

Hi @buenavistatech

I have escalated this for you and Support will be reaching out as soon as possible. The team will likely need an invoice or receipt for proof of purchase.